Customer Promise

At Hyundai we endeavour to provide Right Care for our customer’s cars. Our sincere commitment for customer-oriented service is written in ‘Hyundai Customer Promise’. We always consider each customer a valuable driver and strive for customer satisfaction by offering impeccable services.

We value all our customers and we commit to:

  • Listen carefully and actively follow up on your request.
  • Maintain a clean, safe and friendly environment.
  • Schedule an appointment that is convenient to you.
  • Attend to you promptly on arrival in a friendly and professional manner.
  • Provide you with an accurate time and cost estimate.
  • Obtain your authorization before commencing any additional work.
  • Thoroughly explain all repairs performed and review all costs.
  • Ensure the vehicle is returned at the time agreed in a clean and tidy condition.
  • Make contact within 3 business days to ensure you are satisfied with all the services provided.