Customer Promise
Customer Promise
At Hyundai we endeavour to provide Right Care for our customer’s cars. Our sincere commitment for customer-oriented service is written in ‘Hyundai Customer Promise’. We always consider each customer a valuable driver and strive for customer satisfaction by offering impeccable services.
We value all our customers and we commit to:
- Listen carefully and actively follow up on your request.
- Maintain a clean, safe and friendly environment.
- Schedule an appointment that is convenient to you.
- Attend to you promptly on arrival in a friendly and professional manner.
- Provide you with an accurate time and cost estimate.
- Obtain your authorization before commencing any additional work.
- Thoroughly explain all repairs performed and review all costs.
- Ensure the vehicle is returned at the time agreed in a clean and tidy condition.
- Make contact within 3 business days to ensure you are satisfied with all the services provided.